Privacy Policy

1. Who we are

SphereBytes Institute of Technology (SBIT) (“SBIT”, “we”, “us” or “our”) provides computer training and related educational services in Bangarapet, Karnataka, India. This policy applies to www.spherebytes.com, our course enquiry communications, and the SBIT tools used to manage Instagram comments and WhatsApp enquiries.

For privacy questions or requests, use the contact details at the end of this policy.

2. Information we collect

The information we handle depends on how you interact with us. It may include:

• Course and admission enquiries: your name, WhatsApp/phone number, qualification, town or location, course of interest, and information you choose to include in messages.
• Messages and conversation history: messages you send us and relevant message history used to answer enquiries, maintain context, and follow up on your request.
• Instagram comment information: publicly submitted comment text, Instagram username or available public account identifier, comment ID, media/post ID, associated post where matched, timestamps, and workflow status.
• Reply and administration records: reply drafts, settings, delivery/status indicators, and error records where these features are used.
• Technical information: limited server or security logs, such as request time and technical details, where recorded by our hosting or security systems.

Please do not send us passwords, one-time passcodes (OTPs), UPI PINs, payment card security codes, or other authentication secrets in messages or privacy requests.

3. How we use information

We use information for relevant and reasonable purposes, including:

• Responding to questions about courses, training, fees, batches, and admissions;
• Managing enquiries and requested follow-ups;
• Receiving and organising comments on SBIT Instagram content and, when the relevant feature is configured and enabled, preparing or sending replies;
• Maintaining records, troubleshooting integrations, preventing duplicate processing, and protecting the security of our services;
• Meeting applicable legal obligations and handling disputes or legitimate service issues.

We seek to use information that is relevant to these purposes and avoid using it for unrelated purposes.

4. Instagram integration

SBIT uses Meta’s Instagram platform and API to connect our professional Instagram account to an internal comment-management dashboard. Depending on the event and features enabled, the integration may receive and store comment text, available commenter identifiers, the comment ID, the related media/post ID, timestamps, and processing status.

Comment management features may include viewing comments, applying post-specific keyword rules, preparing reply drafts, and tracking the result of an enabled action. A saved draft does not by itself mean that a public reply or private message has been sent. Any automated action is subject to the configured settings, available API permissions, and Meta’s rules.

Comments posted publicly on Instagram may already be visible to other Instagram users. Please consider that before posting personal or confidential information in a comment.

Instagram is operated by Meta. Your use of Instagram is also subject to Meta’s own terms and privacy documentation: Instagram Privacy Policy and Meta Platform Terms.

5. WhatsApp enquiries and AI-assisted replies

If you contact SBIT through WhatsApp, we handle your phone number and the messages you send, along with relevant details you provide about your name, qualification, location, and course interest. We use these details to answer your enquiry and manage a requested admission follow-up.

When our AI-assisted WhatsApp response feature is enabled, your message and relevant conversation context may be processed by Google’s Gemini API to generate a suggested or sent response. The response can be incomplete or inaccurate; please contact SBIT directly to confirm important details such as fees, discounts, batch availability, and admission decisions.

WhatsApp is operated by Meta. Use of WhatsApp is also governed by its own terms and privacy policy: WhatsApp Privacy Policy. Google’s privacy information is available at Google Privacy Policy.

6. Sharing and third-party services

We do not sell personal information. We may process or disclose relevant information to:

• Platform providers: Meta/Instagram and WhatsApp, where needed to receive messages, manage comments, or provide the requested platform features;
• Technology and hosting providers: providers that host our website, database, or support systems;
• AI service providers: Google when AI-assisted response generation is enabled and relevant message context is sent for that purpose;
• Authorities or other parties: where disclosure is required by law, necessary to protect rights or safety, or needed to handle a legal claim.

These providers may process information under their own terms and privacy policies. Depending on the provider and service configuration, information may be processed in locations outside your state or country, subject to applicable requirements.

7. Data retention and security

We keep information for as long as reasonably needed for the purposes described in this policy, including responding to enquiries, maintaining operational records, resolving issues, and meeting applicable legal requirements. Retention can vary by data type and purpose. When information is no longer needed, we take reasonable steps to delete it or remove identifying details, subject to legitimate recordkeeping, security, and legal needs.

We use reasonable technical and organisational safeguards intended to protect information against unauthorised access, loss, misuse, or alteration. No website, transmission, or storage method can be guaranteed to be completely secure.

8. Your choices and privacy requests

You may contact us to request access to, correction of, or deletion of personal information associated with your enquiry or Instagram interaction. You may also ask questions about our use of information or withdraw permission for a use where applicable. We may need to verify your identity or locate the relevant record before acting.

To help us find the right record, please provide only the relevant identifier, such as your Instagram username, comment link/ID, or the phone number used to contact SBIT. Do not send passwords, OTPs, or payment credentials. We will review the request and respond as appropriate under applicable law. Some information may need to be retained for legitimate legal, security, or dispute-resolution purposes.

Request deletion or ask a privacy question: Contact SBIT on WhatsApp. You may also contact us using the details in Section 10 below.

9. Children and students

Our services relate to education and training, and enquiries may be submitted by students. Anyone under 18 should involve a parent or guardian when appropriate before sharing personal information online. A parent or guardian who believes that information about a child has been provided inappropriately may contact us to request a review or deletion, subject to applicable law.

10. Changes to this policy

We may update this policy when our services, data practices, or legal requirements change. The “Last updated” date at the top indicates the latest revision. The current version will be published at this URL.

11. Contact SBIT

This policy is intended to describe SBIT’s website, Instagram comment-management integration, and WhatsApp enquiry assistant in clear language. It is not a substitute for legal advice. Before publishing, SBIT should confirm that the descriptions match its actual systems, vendor settings, and retention practices.